Your customer service is unbelievable!!

David Henderson
South Central Service Cooperative

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Frequently Asked Questions
We've Got the Answers

Calendars for the Web - Server Version

1. I am currently running an older version - how difficult is it to upgrade?
   Licensing
   
   
2. What is included in the upgrade to version 4.0.2?
   Licensing
   
   
3. How does your pricing work?
   Licensing
   
   
4. I would like to add additional calendars to my license. How may I do this?
   Licensing
   
   
5. I recently installed an upgrade. A message has appeared indicating that I must re-register. How should I proceed?
   Licensing
   
   
6. Is the source code for Calendar for the Web available?
   Licensing
   
   
7. Do you have any discounts for non-profit organizations, churches or schools?
   Licensing
   
   
8. I've lost my super user password. How may I recover it?
   Licensing
   
   
9. Will my data be upgraded if I download and install the latest version?
   Installation
   
   
10. I would like to move my installation to another server. How may I do that?
    Installation
    
    
11. I have some sort of installation problem. What can I do?
    Installation
    
    
12. How does Calendars for the Web handle time zones?
    Usage
    
    
13. Is any annual or monthly maintenance needed? Is there an easy way to get rid of a bunch of old events?
    Usage
    
    
14. I need to use the event data for other purposes (such as billing). How may I get to the data? What type of database software does the system use?
    Usage
    
    
15. May I change the list of durations available while editing events?
    Usage
    
    
16. I would like to be notified via email when anything changes on the calendar.
    Usage
    
    
17. May I merge together two (or more) calendars to form a master calendar?
    Usage
    
    
18. Can Calendars for the Web synchronize with Palm Pilot / Pocket PCs / MS Outlook?
    Usage
    
    
19. May I change the month and weekday names?
    Usage
    
    
20. What operating systems and/or web servers are supported?
    Usage
    
    
21. May I print the documentation?
    Usage
    
    
22. I would like to assign different permission levels to different users. May I do this?
    Usage
    
    
23. May I use this software to schedule a conference room (or some other resource such as computers, printers, etc)?
    Usage
    
    
24. May I create a private individual calendar? May I hide calendars?
    Usage
    
    
25. In what ways may I customize the calendar's appearance?
    Usage
    
    
26. In what ways may I customize events?
    Usage
    
    
27. I've seen your software used for scheduling scientific machinery. How can I do the same thing?
    Usage
    
    
28. I am having trouble installing your software under Windows 2003 or later. What's the problem?
    Usage
    
    
29. I wish to display events differently under the month grid view (or list view, planner view, event review screen, etc). May I do this?
    Usage
    
    
30. I've seen your software used for booking medical devices. I'd like to do the same. How may I get started?
    Usage
    
    
31. What are icon sets and how may I use them?
    Usage
    
    
32. When I print I want the grid lines that appear on the screen to appear on the printout.
    Usage
    
    
33. Does your program support reminders?
    Usage
    
    
34. Does your program support reminders?
    Usage
    
    

Calendars for the Web - Hosted Version

1. May I evaluate the calendar hosting service before I sign up for an account?
   General
   
   
2. What is the cost of the hosting service?
   General
   
   
3. Will you remind me when my account comes due for renewal? What will I need to do?
   General
   
   Answer: Yes.

   We will contact you about three weeks prior to the date that you account comes up for renewal. If we have your payment information on file we will inform you that we will automatically renew your subscription unless you let us know not to.

   When you get this email please pay attention to it - we sometimes include interesting or important information about your account. Also, we may ask you to update your payment information if it is out of date.

   In no case will we ever remove or delete an account without having first gotten explicit emailed instructions to do so. So you needn't worry that you will lose any data.

4. If we use this service it will be mission critical to our business. What sort of uptime will we get from your service?
   General
   
   
5. I would like to use a different domain name for my calendar. May I do that?
   General
   
   

VRaniML - 3D Graphics Library

1. What is VRaniML? How does one pronounce it?
   Getting Started
   
   
2. Is there documentation, tutorials or sample programs to get me started?
   Getting Started
   
   
3. Are all the features of the VRML specification implemented in the SDK?
   Features
   
   
4. What underlying 3-D rendering system does the library use?
   Features
   
   
5. What operating systems are supported? Does the library work under Linux?
   Features
   
   
6. Is the source code available? What restrictions are on the source code?
   Licensing
   
   
7. Who's using the software? For what?
   Usage
   
   
8. May I integrate my own rendering code into the library?
   Usage
   
   

Users include:

Metropolitan Bureau of Investigation

Genentech, Inc

Lake George Central School District

Great Smoky Mountain National Park

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